Return & Refund Policy
Last updated: 7 August 2026
We want you to love your OkBro experience. If something isn't right, here's how returns and refunds work.
Damaged or Defective Products
If your product arrives damaged or defective, contact us within 7 days of delivery with photos. We'll arrange a free replacement or full refund.
Refund Timeline
Approved refunds are processed to your original payment method within 5-7 business days.
Non-Returnable Items
For hygiene and safety reasons, opened consumable products cannot be returned unless they are defective.
How to Request
Email okbro.helpline@gmail.com or message us on WhatsApp with your order number to start a return or refund request.